Mission And Values Of Southwest Airlines

Running head: MISSION AND VALUES OF SOUTHWEST AIRLINES The retention and Values of S byhwest Airlines F. Bruce Creech University of Phoenix Mission and Values of southwestern United States Airlines former(prenominal) Chrysler CEO Lee Iacocca said, “Start with good people, bring down out the rules, communicate with your employees, motivate them and reward them. If you do each those things effectively, you cant miss.” (Iacocca, 2009) such was his philosophy when he was able to turn Chrysler from near-bankruptcy in the azoic 1980’s into an effective scheme (Much, 2008). In forthwith’s economy where organizations are failing, one organization stands all in the travel industry. southwesterly Airlines has developed a assimilation of employee’s first, theatrical role customer service, and taken spunk value of, “concern, respect, and pity for employees and customers to a new level.” (US Chamber of Comme rce, 2009) moreover to take southwestern Airlines mastery a step further, consecrate lines of conversation exists surrounded by all employees and management. According to Dr. Allan Cohen, the communication displayed throughout Southwest is a contributing factor to the organizations success (Cohen, Watkinson and Boone, 2005).

This paper will differentiate and contrast espoused values and enacted values and evaluate how communication inside the organization has an effect on the culture of Southwest Airlines. The exercise of conflict will be observed to determine if the communication with Southwest Airlines can be improved. Finally, conflict management within the organiza tion will be discussed. The Mission of Sout! hwest Airlines The following(a) Mission Statement is taken from the incorporate site of Southwest Airlines. The mission statement includes the values and goals of the organization as closely as espoused values of the organization. The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a smell of warmth,...If you want to outwit a full essay, order it on our website: OrderEssay.net

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